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1. Bookings
Once a provisional booking has been
agreed a booking form is provided. This form must be
completed by a member of the party (hereafter known as 'the
Customer'), who must be at least 18 years of age. The
completed form must be returned to us by a date that will be
specified at the time of the provisional booking. All future
correspondence will be with the Customer.
Confirmation of your holiday will be
sent in writing on receipt of completed booking form and
payments as described in 2. Payments. The issue of this
confirmation constitutes a contract between us and the
Customer, which is governed by English Law.
2. Payments
If the booking is made within eight
weeks of departure full payment is required with the
completed booking form. In all other cases a deposit of 40%
of the total holiday price is required at the time of
booking and the balance of 60% is due not less than eight
weeks prior to departure. In the event of full payment not
being made by the due time we reserve the right to cancel
the booking. Any deposits will be forfeited and the Customer
will be required to pay cancellation charges in accordance
with 5. Cancellations made by the Customer.
In addition to the final holiday
payment a security deposit of £100 for each villa is also required.
This deposit will be refunded within three working days of
your return, less any costs incurred, including but not
limited to accidental damage to the property and any
contents, excess cleaning, loss/non return of keys, long
distance telephone calls.
3.
Accommodation
Access to our properties is available
from 15:00 on the first day of rental and must be vacated by
12:00 on the agreed departure date. This allows cleaning and
preparation for the next guests to take place. The
properties are reserved exclusively for those people named
on the booking form and no other persons are permitted to
stay there unless this has been agreed in writing with us
prior to the rental period. Under no circumstances will any
animals be allowed in the properties (except dogs used to
aid sight or hearing).
4. Changes made by
the customer
We will endeavor to facilitate any
changes requested after the booking has been confirmed but
changes will incur a fee of £20/$30 in addition to any extra
payments that become due. The alteration will be effective
as soon as we send written confirmation to the Customer of
the change. Any change must involve taking the revised
rental period in the same season as that originally booked.
No change can be made within eight weeks of departure.
5.
Cancellations made by the customer
Cancellations must be made by
registered post and signed by the Customer. Cancellations
will become effective from the delivery date of the
cancellation letter. All cancellations are subject to a
charge payable by the Customer as detailed below.
Cancellation received: |
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more than 60
days
60 to 45 days
44 to 30 days
29 to 15 days
14 to 0 days
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deposit only
50%
60%
80%
100%
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6.
Changes/cancellations made by us
If circumstances beyond our control
should make the rental properties unavailable, then the
customer will be advised as soon as possible. Alternative
accommodation of at least comparable standard will be
offered if available, or a refund of monies paid unless the
change/cancellation arises from reasons of 'Force Majeure'.
7. Complaints
If there are any problems with the
rental property during the rental period, the customer must
inform our representatives immediately. If the matter is not
resolved, the customer must follow up the complaint in
writing to us within 14 days of the end of the rental
period.
If the problem has not been reported as detailed in this
clause we cannot accept responsibility for any claims or
complaints.
8. Travel Insurance
It is considered essential for the
Customer to hold suitable Holiday and Travel insurance. It
is advisable for this insurance to be in place at the time
the rental period booking is made.
9. Liabilities
We do not accept any responsibility or
liability for acts of omission of third parties which may
prevent or disrupt a customer's booking. The booking
contract exists between us and the customer and is limited
to the rental of the property and associated services only.
The information and descriptions supplied here are believed
to be accurate and offered in good faith. Certain features
or facilities may not be available from time to time due to
circumstances beyond our control for which the we accept no
liability. In addition no liability can be accepted by us
for any injury, loss or damage to the Customer, any member
of the Customers Party or any visitor to the rental
property, arising out of or in connection with the use of
the rental property or the pool. The Customer must ensure
that all Children are supervised at all times whilst in or
around the pool.
10. Force Majeure
No liability can be accepted by us
where the contract is affected by 'force majeure'. In the
context of these terms and conditions, 'force majeure' is
any event that we could not, even with due care, foresee or
avoid. These events include but are not limited to war,
threat of war, riot, civil commotion or strife, hostilities,
industrial dispute, natural disaster, fire, acts of God,
terrorist activity, nuclear disaster, adverse weather,
government action, technical problems with transportation or
other events outside our control.
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